FAQ

FREQUENTLY ASKED QUESTIONS

PRODUCT & MATERIALS

What is the Sweet Gum Grinder made of?
Our grinders are made from 100% solid, surgical-grade, food-safe stainless steel. Unlike other grinders on the market, we use zero aluminum, zero paints, zero plastics, and zero chemical coatings (like Teflon). Nothing touches your spices and herbs except pure, inert steel.

How do I clean my grinder?
Cleaning is simple: disassemble the grinder, rinse in warm water, and dry. Do not put it in the dishwasher—the high heat cycles and harsh dishwashing detergents will dull the sharp cutting edges over time. Five seconds of simple care after use is the difference between five years and forever.

SHIPPING & DELIVERY

Do you ship to my location?
Yes, we ship domestically across the United States and internationally to select regions.

How much does shipping cost?
We offer Free Standard Shipping on all domestic orders! If you need your order faster, we also offer calculated USPS Priority Mail rates at checkout.

When will my order ship?
Orders typically ship within 1-2 business days. Free standard shipping orders arrive in 3-5 business days. USPS Priority Mail orders arrive within 1-3 business days after shipping.

RETURNS & SUPPORT

What is your return policy?
We want you to love your kitchen tools. If you are not completely satisfied, you can contact us at stainless@sweetgum.co for returns and exchanges. Please refer to our Refund Policy for full details.

How can I contact support?
You can reach us at any time at stainless@sweetgum.co. We typically respond within 24 hours.